Work Experience
Imagine Learning
Technical Product Manager (April 2020 - Current)
Specializing in onboarding of customers and specifically the rostering of student and educator data through a variety of simple district implementations to much more complex large volume imports with third party integrations including single sign-on implementation.
Staff Software Quality Assurance Analyst (January 2019 - April 2020)
Senior Software Quality Assurance Analyst (March 2018 - January 2019)
Software Quality Assurance Analyst (August 2015 - March 2018)
Software Quality Assurance Tester (February 2015 - August 2015)
Steadily progressed in seniority through the quality assurance department while working with internal and contracted team members to ensure we had a quality release including testing of our backend and frontend applications and mobile applications used on student devices.
Clientexec
Content Engineer (September 2013 - February 2015)
Perform regular quality assurance tests on automatic billing and support software with sole responsibility for reporting issues using a bug tracking system and follow up with clients following the bug fix process.
Improving the user experience through documentation and working with developers on UI changes.
Improving the user experience through documentation and working with developers on UI changes.
Technical Support (March 2011 - March 2012)
Provided technical support to direct and reseller customers on their implementation of our software with third party auto provisioning implementations to ensure successful configuration of their store fronts.
Skills
AWS infrastructure, Docker, Kubernetes, A/B testing, Design Thinking, Elasticsearch, Kibana, Release Management, Quality Assurance, User Acceptance Testing, Confluence, Jira, Trello, GitHub, Scrum, Agile, Kanban.
Education
Utah Valley University (2010-2015)
Completed 81 credits with a 3.44 GPA before entering the workforce full time.